Terms of Sale — Tweeksy

Version: 1.2 Revision date: 7 October 2026 Effective date: 7 October 2026

Supplier, publisher and service operator

Wazo SRL — Tweeksy
Wazo address: 5, Ellerwee, 8523 Beckerich, Luxembourg
Luxembourg Trade and Companies Register: B157533
VAT number: LU24431813
Business permit: 10011646
Tweeksy billing assistance: billing@tweeksy.com
Product support: support@tweeksy.com

Authorised reseller and Merchant of Record

Vatly B.V.
Address: Ericssonstraat 2, 5121 ML Rijen, The Netherlands
Registered seat: Rijen
Dutch Chamber of Commerce (KvK): 42093366
Legal contact: legal@vatly.com
Checkout Buyer Terms: https://vatly.com/legal/buyer-terms
Legal documents and terms applicable to other billing methods: https://vatly.com/legal

Vatly is the contractual seller of Products for Transactions processed through Vatly. Wazo supplies and operates Tweeksy. Vatly’s legal contact does not constitute a promise of technical support; Product support is provided by Wazo.

1. Purpose

These Terms of Sale, hereinafter the "Terms of Sale", define the commercial conditions under which Wazo supplies, operates and makes available the paid Tweeksy services.

For purchases processed through Vatly, the purchase transaction is entered into between the Customer and Vatly. Vatly acts as the authorised reseller and Merchant of Record, while Wazo remains the supplier, publisher and operator of Tweeksy. These Terms of Sale therefore form part of the Supplier Agreement governing the Customer's access to and use of the Tweeksy product and services.

They apply in particular to:

paid subscriptions;
monthly or annual plans;
AI Credits included in subscriptions;
AI Credit packs purchased separately;
services related to domain names;
payments and transaction confirmation;
invoices and billing documents;
renewals;
suspensions in the event of non-payment;
cancellations;
refunds and withdrawal rights.

These Terms of Sale supplement Tweeksy's Terms of Use.

In the event of any contradiction between the Terms of Use and these Terms of Sale regarding the commercial conditions under which Wazo supplies Tweeksy, these Terms of Sale shall prevail. For a Transaction processed through Vatly, the Vatly Buyer Terms and Vatly Refund Policy also apply to the purchase, payment, billing, cancellation and refund aspects handled by Vatly. Nothing in these Terms of Sale limits any mandatory consumer right.

In plain language: the Terms of Use explain the rules for using Tweeksy. These Terms of Sale explain the commercial rules applicable to the Tweeksy service. When Vatly processes the purchase, Vatly sells the Product to the Customer and Wazo supplies and operates Tweeksy.

2. Definitions

In these Terms of Sale, the following terms have the meanings set out below.

Tweeksy means the platform published and operated by Wazo SRL allowing the creation, management and publication of websites.

Wazo means Wazo SRL, the company supplying, publishing and operating Tweeksy.

Customer means any natural or legal person who subscribes to a plan, purchases credits, purchases or manages a domain, or uses a paid service through Tweeksy.

Consumer means a natural person acting for purposes that do not fall within their commercial, industrial, craft, liberal or professional activity.

Professional means a natural or legal person acting for purposes falling within their commercial, industrial, craft, liberal or professional activity.

Tenant or Tweeksy workspace means the customer workspace in which websites, users, settings, subscriptions, credits, domains and related data are grouped.

Website means a website created, modified, hosted or published through Tweeksy.

Product means the Tweeksy product or service purchased by the Customer and made available by Wazo, including a Subscription, AI Credit pack, domain-related service, add-on or other paid service.

Subscription means a paid plan giving access to certain features, limits, credits or services for a defined period.

AI Credits means the consumption units allowing the use of certain features based on artificial intelligence.

Credit Pack means a separate purchase of AI Credits, distinct from the credits included in a Subscription.

Billing Credit means a positive balance that may be generated when changing a Subscription, in particular in the event of a downgrade or prorated adjustment, intended to reduce future eligible Subscription invoices or charges.

Domain means a domain name purchased, connected, renewed or managed through Tweeksy.

Vatly or MoR means Vatly B.V., a company established in the Netherlands whose details appear at the beginning of these Terms of Sale. Vatly acts as the authorised reseller and Merchant of Record for the Transactions it processes.

Merchant of Record means the entity responsible for the sale transaction with the Customer, including order processing, charging the Customer, collecting and remitting applicable sales taxes, issuing transaction-related billing documents and processing payment-related refunds or disputes.

Transaction means a purchase, Subscription sign-up, renewal or other paid order relating to a Product.

Vatly Buyer Terms means the terms applicable between Vatly and the Customer, presented before the order: for checkout purchases, https://vatly.com/legal/buyer-terms; for other billing methods, the relevant terms available at https://vatly.com/legal.

Vatly Refund Policy means the refund and withdrawal provisions in the Vatly Buyer Terms, including Sections 3, 4, 11, 12 and 14 of the checkout terms, and any additional policy expressly presented before the order. This expression does not presume the existence of a separate document.

Vatly Buyer Support means the support channels communicated by Vatly during checkout, in Transaction confirmations or in billing documents. Legal notices may be sent to legal@vatly.com or to Vatly’s postal address appearing at the beginning of these Terms of Sale.

Supplier Agreement means the contractual documents governing the relationship between Wazo and the Customer in relation to the Product, including these Terms of Sale, the Terms of Use and any applicable specific terms.

3. Acceptance of the Terms of Sale

Subscribing to a paid service, purchasing credits, purchasing a domain or placing any order through Tweeksy implies acceptance of these Terms of Sale.

The Customer can consult and retain the Terms of Sale before confirming a paid order. Essential information, the total price and the obligation to pay are clearly presented before confirmation. The contract confirmation and required information are provided on a durable medium, including by email. Any specific consent required for early performance is collected separately and retained.

For a Transaction processed through Vatly, the Customer also enters into an agreement with Vatly and accepts the Vatly Buyer Terms and Vatly Refund Policy presented or referenced during the checkout process.

Where necessary, Tweeksy may request explicit acceptance of the Terms of Sale, in particular when:

subscribing to a paid plan;
purchasing an AI Credit pack;
purchasing or renewing a domain name;
making an important change to commercial terms.

Tweeksy may keep proof of acceptance of the Terms of Sale, including in particular:

the relevant user;
the relevant tenant;
the accepted version;
the language presented;
the date of acceptance;
the IP address if available;
the user agent if available;
the acceptance context.

Vatly may separately keep evidence relating to the Transaction, checkout, payment, renewal, cancellation, refund request or acceptance of the Vatly Buyer Terms in accordance with its own policies.

4. Language of the Terms of Sale

These Terms of Sale are originally drafted in French.

Tweeksy may provide an English version to make them easier for users to understand.

When a Customer accepts the Terms of Sale, Tweeksy stores the version, date and language of the version that was presented to the Customer.

In the event of any discrepancy between the French version and a translation, the French version shall prevail, unless a mandatory legal provision applicable to the Consumer provides otherwise.

5. Professional Customers and Consumers

Tweeksy may be used by Professional Customers and Consumers.

Certain rules may differ depending on whether the Customer acts as a Professional or as a Consumer.

The Customer is responsible for providing accurate information regarding their status, country, billing information, any VAT number and identity.

When a Customer acts as a Consumer, they benefit from the mandatory rights provided by the applicable consumer regulations.

When a Customer acts as a Professional, they acknowledge that the service is subscribed to in the course of their professional activity and that certain protections specific to Consumers do not apply.

6. General description of offers

Tweeksy may offer several plans, free or paid.

Plans may include in particular:

an authorized number of websites;
storage space;
traffic or usage limits;
languages;
AI features;
AI Credits;
publication features;
domain-related features;
collaboration features;
support features;
limits specific to each plan.

Plans may evolve over time.

The characteristics applicable to a plan are those displayed on the Tweeksy website or in the interface at the time of subscription.

Tweeksy may in particular offer plans such as:

Explore;
Explore Plus;
Creator;
Business;
Agency.

This list may evolve.

In plain language: each plan gives access to certain features and limits. The exact details are those displayed at the time of the order.

7. Free plan

Tweeksy may offer a free plan.

The free plan may be limited, in particular in terms of number of websites, features, languages, storage, credits, publication, support or customization.

Tweeksy may change or discontinue a free plan for objective reasons relating to security, legal compliance, maintenance, operating costs or service development. The Customer is informed in advance of significant changes and their consequences for the Customer’s data, except in a justified emergency. Applicable mandatory guarantees and rights remain protected, including where the Customer provides personal data under the conditions laid down by law.

The free plan does not entitle users to a guarantee of permanent maintenance of the service, features or limits granted.

Inactive free websites or workspaces may be subject to specific archiving, suspension or deletion rules, in accordance with the applicable policies.

8. Paid subscriptions

Paid subscriptions provide access to the features and limits provided by the chosen plan.

Subscriptions may be offered in particular:

monthly;
annually;
or according to any other billing period displayed at the time of order.

The price, duration, features, limits and any promotions are displayed before the order is confirmed.

Subscribing to a subscription implies an obligation to pay.

Access to paid features is activated after payment validation, unless otherwise indicated at the time of order.

9. Monthly and annual subscriptions

A monthly subscription is billed according to the monthly billing period displayed at the time of order.

An annual subscription is billed according to the annual billing period displayed at the time of order.

Annual subscriptions may include a discount or commercial advantage compared to monthly billing.

The exact amount and conditions applicable to the annual subscription are those displayed at the time of order.

Unless otherwise indicated, the annual subscription is paid in advance for the relevant annual period.

10. Automatic renewal

Unless otherwise indicated at the time of order, paid Subscriptions automatically renew at the end of each billing period.

Renewal takes place according to the billing period chosen by the Customer:

monthly;
annually;
or any other applicable billing period.

For Subscriptions purchased through Vatly, recurring charges are processed by Vatly. By starting a Subscription, the Customer authorizes Vatly to charge the selected payment method for the applicable recurring charges in accordance with the Vatly Buyer Terms until the Subscription is cancelled.

The Customer may cancel the Subscription before the next renewal through the cancellation options available in the Tweeksy interface, through the management link provided by Vatly, through Vatly Buyer Support, or through Tweeksy support where assistance is required.

Unless otherwise required by law or stated during cancellation, cancellation takes effect at the end of the already paid period. It prevents future renewals but does not automatically result in a refund of the current paid period.

11. Prices

Prices for Tweeksy services are displayed on the website, in the interface or at the time of order.

Prices may vary depending on:

the chosen plan;
the billing period;
the Customer’s country;
the currency;
applicable taxes;
any promotions;
additional services;
domains or credits purchased.

The prices displayed at the time of order prevail for the order concerned.

Tweeksy may change its prices at any time.

A price change does not apply retroactively to periods already paid.

Any increase in the price of an ongoing Subscription is announced to the Customer on a durable medium before it applies, with sufficient advance notice to allow the Customer to prevent renewal at the new price. It takes effect no earlier than a subsequent billing period; the Customer may cancel before that date without a penalty related to the price change.

For a Transaction processed through Vatly, the final amount charged, currency and taxes are those presented by Vatly to the Customer before the Transaction is confirmed. In the event of a price change for a renewable Subscription, the Customer is informed before the new price takes effect where required by law, the Vatly Buyer Terms or the circumstances.

12. Taxes and VAT

For Consumers, the total price including applicable taxes and mandatory charges is communicated before the order is confirmed. Where a price excluding taxes is displayed for Professionals, this is clearly indicated. The final amount payable is confirmed during checkout.

The Customer is responsible for providing accurate billing information, including:

name or company name;
address;
country;
VAT number if applicable;
Professional or Consumer status;
billing email address.

For Transactions processed through Vatly, Vatly acts as Merchant of Record and is responsible for determining, collecting, filing and remitting applicable VAT, sales tax, GST or similar transaction taxes in accordance with the applicable rules.

The Customer must provide any information reasonably required by Vatly to calculate taxes or determine eligibility for a tax exemption.

In the event of an error in the information provided by the Customer, Wazo shall not be held liable for the tax, accounting or administrative consequences resulting from that error, without limiting any mandatory right the Customer may have against Vatly or another responsible party.

13. Payment

Wazo is the supplier, publisher and operator of Tweeksy.

For purchases processed through Vatly, Vatly acts as the authorised reseller and Merchant of Record. The Customer purchases the Product or Subscription from Vatly, while Wazo makes the Tweeksy service available to the Customer and remains responsible for operating and supporting the Product.

Vatly manages the order processing and payment, the collection and remittance of applicable VAT or sales taxes, the issuance of transaction-related billing documents, and payment-related customer support. The Transaction is also subject to the Vatly Buyer Terms and Vatly Refund Policy.

The Customer must use a valid and authorized payment method. By confirming a paid Transaction through Vatly, the Customer authorizes Vatly to charge the amount displayed at checkout and, for a renewable Subscription, the applicable recurring charges.

Wazo does not directly process full payment card details where these are collected by Vatly.

Payment is considered confirmed for Tweeksy when Vatly sends Wazo effective confirmation that the Transaction has been completed. Access to the relevant Product may be activated, renewed, modified, suspended or cancelled on the basis of transaction and subscription status information received from Vatly.

14. Invoices

For Transactions processed through Vatly, Vatly issues or makes available the applicable receipts, invoices or other transaction-related billing documents in accordance with the applicable tax and accounting rules.

These documents may be accessible through the link included in Vatly's transaction email, through the relevant Vatly billing or buyer interface, or through a link made available in the Tweeksy interface.

Wazo may make transaction information or copies of available billing documents visible in the Tweeksy interface, but this does not change Vatly's role as Merchant of Record for the Transaction.

The Customer is responsible for verifying the accuracy of their billing information before confirming the order.

A billing document cannot always be modified after it has been issued, in particular where accounting or tax rules prohibit it. Requests relating to a Vatly-issued billing document must be submitted to Vatly Buyer Support, with assistance from Wazo where appropriate.

15. Payment failure

If a payment or renewal charge processed through Vatly fails, Vatly may retry the charge, request an updated payment method or send payment-related notifications in accordance with its applicable procedures.

On the basis of the status communicated by Vatly, Tweeksy may apply a grace period.

As a product rule, the following cycle may be applied:

D+0: payment failed, start of a grace period;
D+7: if payment has not been regularized, suspension of paid features;
D+14: if payment has still not been regularized, possible suspension of the public website;
90 days after public suspension: possible deletion of the relevant data in accordance with Section 18 (i.e. no earlier than D+104 if public suspension occurs at D+14).

During the grace period, certain features may remain temporarily available.

Vatly and/or Tweeksy may send reminders and notification emails to the Customer.

The Customer remains responsible for regularizing the payment through the payment-update or payment-recovery method made available by Vatly or indicated in the Tweeksy interface.

16. Functional suspension in the event of non-payment

In the event of non-payment that has not been regularized, Tweeksy may suspend certain features.

Functional suspension may in particular block:

AI features;
content generation;
image generation or modification;
publication;
premium features;
credit consumption;
addition of new websites;
access to certain back-office features.

Tweeksy may maintain limited access allowing the Customer to regularize payment.

Functional suspension does not constitute cancellation. The Customer retains the ability to prevent future renewals in accordance with Section 27. Amounts legally due remain payable; this clause does not authorise billing after cancellation has taken effect or billing contrary to the Customer’s mandatory rights.

17. Suspension of the public website in the event of prolonged non-payment

In the event of prolonged non-payment, Tweeksy may temporarily suspend the public display of the website.

The public website may be replaced by a neutral page indicating that the website is temporarily unavailable.

Suspension of the public website may occur in particular when payment remains unregularized after the planned reminders.

Regularization of payment may allow reactivation of the website, subject to the applicable rules, technical delays and account status.

18. Deletion after prolonged non-payment

If non-payment is not regularized after public suspension of the website, Tweeksy may proceed with or schedule deletion of the relevant data after a period of 90 days from that public suspension.

Before deletion related to prolonged non-payment, Tweeksy informs the Customer by email with reasonable advance notice allowing the Customer to settle the outstanding payment and request recovery of the content to which they are entitled. This notification specifies:

the situation;
the possible consequences;
the scheduled deletion date;
the actions allowing the account to be regularized.

Certain data may be retained for longer where necessary to comply with a legal, tax, accounting or contractual obligation, or to preserve evidence.

19. Regularization after non-payment

The Customer may regularize non-payment by updating their payment method or completing payment through the procedure made available by Vatly or indicated in the Tweeksy interface.

After Vatly confirms regularization, Tweeksy may reactivate the suspended features.

Reactivation may not be immediate and may require a technical delay.

Wazo is not responsible for the consequences linked to late regularization of payment, including:

temporary unavailability of the Website;
blocking of features;
expiry of third-party services;
non-renewal of a Domain;
loss of commercial opportunity;

except where liability cannot legally be excluded.

20. AI Credits included in subscriptions

Certain plans may include AI Credits.

These credits allow the use of certain features based on artificial intelligence.

The number of included credits depends on the subscribed plan.

Included credits may be renewed according to the subscription billing period, in accordance with the rules displayed in the interface or at the time of subscription.

Unless otherwise indicated, credits included in a subscription are linked to the relevant subscription and do not constitute electronic money, a bank balance or a general means of payment.

21. AI Credit packs

Tweeksy may allow the purchase of separate AI Credit packs.

Credit packs are distinct from credits included in the subscription.

The price, number of credits, any validity period and conditions of use of the packs are displayed at the time of purchase.

Credit packs are activated after payment confirmation.

Refunds of Credit Packs are governed by Sections 29 and 33. Partial consumption does not, in itself, remove a statutory right to a refund or to withdraw from the purchase of the Pack.

22. Order of consumption of AI Credits

Credits included in the subscription and credits purchased as packs are managed separately.

Unless otherwise indicated, credits are consumed in the following order:

credits included in the subscription;
then credits from separately purchased packs.

When several credit packs have been purchased, credits from packs are consumed in chronological order of purchase, from the oldest pack to the most recent pack.

Tweeksy may inform the Customer when their credit balance becomes low, when a type of credits is exhausted or when an action cannot be performed due to insufficient credits.

23. Consumption of AI Credits

An action based on artificial intelligence may consume credits when it is launched, processed or executed.

The quantity of credits consumed may depend in particular on:

the type of action;
the model used;
the complexity of the request;
the volume of content;
the requested quality or resolution;
the number of variants generated;
the applicable technical settings.

The Customer must review generated content before publishing or using it.

The fact that generated content requires correction, adaptation or human validation does not automatically entitle the Customer to a refund of consumed credits.

In the event of a technical incident attributable to Tweeksy that prevents execution of the action and has resulted in credits being debited, Wazo investigates the incident and restores the credits unduly consumed, without prejudice to the Customer’s other legal remedies.

24. Limits, quotas and overages

Each plan may be subject to limits or quotas.

These limits may in particular concern:

the number of websites;
the number of pages;
storage;
traffic and bandwidth;
AI Credits;
languages;
data sources;
forms;
members;
publication;
domains;
reasonable technical use of the service.

In the event of exceeding the limits of a plan, Tweeksy may:

block certain actions;
request an upgrade;
limit certain features;
place certain elements in read-only mode;
prevent publication;
ask the Customer to delete certain elements.

The applicable limits are those communicated at the time of subscription or validly amended in accordance with these Terms of Sale. Any additional pack, paid overage or automatic top-up requires the Customer’s prior agreement to its price and terms; exceeding a quota alone does not result in an unforeseen additional charge.

25. Upgrade, downgrade and plan change

The Customer may change plans according to the options available in Tweeksy.

An upgrade to a higher plan may provide immediate or progressive access to additional features, depending on the applicable rules and after confirmation of any additional payment.

A downgrade to a lower plan may be subject to prior conditions.

When the lower plan includes lower limits than the current plan, the Customer must first adapt their usage in order to comply with the limits of the new plan.

This may in particular involve:

reducing the number of websites;
deleting or archiving certain content;
reducing the storage space used;
deleting certain users or access rights;
reducing the number of languages;
disabling certain features;
deleting or adapting certain elements exceeding the limits of the new plan.

Tweeksy may block the downgrade as long as the Tweeksy workspace does not comply with the limits of the requested lower plan. This restriction never prevents cancellation of the Subscription or stopping its renewal.

In the event of a downgrade, certain features may become unavailable and certain elements may be placed in read-only mode, blocked or may have to be deleted by the Customer.

The financial terms of the plan change are those displayed before the operation is confirmed.

For a Subscription managed through Vatly, Vatly may apply the proration and billing rules configured for the relevant plan change. Depending on the case, this may result in:

an additional amount to be paid;
no immediate payment;
or the creation of a Billing Credit.

The Customer must review the amount and effective date displayed before confirming the plan change.

In the event of a Subscription downgrade or modification during an already paid period, a Billing Credit may be calculated and recorded by Vatly where this option is enabled.

This credit generally corresponds to the unused portion of the Subscription already paid, after application of the applicable prorating rules.

Unless otherwise required by law, provided by the Vatly Buyer Terms or Vatly Refund Policy, or specifically approved through the applicable refund procedure, this credit is not automatically refunded in cash.

The credit is intended to reduce the Customer's next eligible Tweeksy Subscription charges. It does not constitute:

electronic money;
a bank balance;
a general means of payment;
an AI Credit;
an AI Credit pack;
an automatic right to a monetary refund.

Unless otherwise indicated in the interface or specifically approved, this credit cannot be used to purchase:

AI Credit packs;
domain names;
domain name renewals;
domain recovery fees;
other one-off products or services not related to the Subscription.

The credit remains associated with the relevant Customer account and with the currency in which it was created.

When the Customer has an applicable Billing Credit, Vatly may automatically apply it to reduce the Customer's next eligible Subscription charges.

The Customer may view the estimated impact of a plan change before confirmation when this information is available in the interface or provided by Vatly.

27. Subscription cancellation

The Customer may cancel their Subscription through the procedures available in the Tweeksy interface, through the management link provided in Vatly's transaction or Subscription emails, through Vatly Buyer Support, or through Tweeksy support where assistance is required.

Unless otherwise indicated or required by applicable law, cancellation takes effect at the end of the already paid period and prevents future renewal charges.

The Customer retains access to paid features until the end of the paid period, unless there is a violation of the Terms of Use, abuse, fraud, non-payment or another legitimate reason for suspension.

Cancellation of a Subscription does not automatically entitle the Customer to a refund. Refunds and withdrawal rights are governed by Section 29, the Vatly Buyer Terms, the Vatly Refund Policy and mandatory consumer law.

Cancellation of a Subscription does not automatically delete the Customer's account, Tenant, Websites or data.

After cancellation, the Tenant may revert to a free or limited plan if this is compatible with the applicable limits.

If the Tenant exceeds the limits of the remaining plan, certain features may be blocked, certain elements may be placed in read-only mode and the Customer may be asked to delete elements or return to a compatible plan.

28. Voluntary deletion of a website or Tweeksy workspace

Voluntary deletion of a website or Tweeksy workspace is governed by the Terms of Use, the Privacy Policy and the applicable retention rules.

As a product rule:

soft deletion is immediate;
recovery is possible for 30 days;
active data may be permanently deleted after 30 days;
certain data may remain temporarily present in technical backups;
backups follow a rotation cycle with a maximum target period of 90 days.

Certain data may be retained for longer where necessary to comply with a legal, tax, accounting or contractual obligation, or to preserve evidence.

This may include in particular:

invoices;
payments;
proof of acceptance of legal documents;
logs necessary for security;
data related to fraud, abuse or litigation.

29. Refund Policy

For Transactions processed through Vatly, refund, cancellation and withdrawal requests relating to the purchase transaction are governed by the Vatly Buyer Terms, the Vatly Refund Policy, applicable mandatory consumer law and any additional commercial commitments expressly granted to the Customer by Wazo.

Unless required by applicable law or approved in accordance with the Vatly Refund Policy, Transactions are generally non-refundable and non-exchangeable.

In particular:

amounts paid for a Subscription period that has already started are not automatically refunded;
no refund is automatically due solely because the Customer did not use the service during a paid period;
a downgrade or plan change may generate a Billing Credit rather than a monetary refund;
consumed AI Credits are not refundable, except where required by law, where a qualifying technical incident is established, or where a refund or goodwill gesture is approved;
partial consumption of a Credit Pack does not, in itself, rule out a refund that is legally due;
fees related to Domain operations are generally non-refundable once the operation has been launched with the registry, registrar or Domain service provider.

In the event of a persistent technical problem or a material defect affecting the Product, the Customer is invited to contact Wazo at support@tweeksy.com so that Wazo can investigate and, where possible, resolve the problem.

For a Transaction processed through Vatly, a refund or withdrawal request may be submitted to Vatly Buyer Support through the channels indicated in the order confirmation or billing page.

The Customer may also contact billing@tweeksy.com for assistance with identifying the Transaction, resolving a Product-related issue or understanding the applicable procedure. Wazo may recommend or authorise a refund in Vatly’s tools where appropriate, but any approved monetary refund concerning a Vatly Transaction is processed by Vatly.

Any refund legally due is made within the time limit required by law and is not subject to discretionary commercial approval. In the event of a valid withdrawal, the refund is made without undue delay and no later than 14 days after notification of the decision, subject to statutory exceptions. It is made using the original payment method, unless another method has been expressly agreed without costs for the Consumer. Bank processing times for displaying the refund do not extend the statutory processing deadline.

This policy does not limit the Consumer’s mandatory rights, including any statutory right of withdrawal described in Sections 30 to 34.

30. Consumer right of withdrawal

Where European Union or European Economic Area law applies, the Consumer has 14 calendar days from the conclusion of the contract for services or the supply of digital content to withdraw without giving a reason, subject to the exceptions and extensions provided by law. Other mandatory protections applicable in the Consumer’s country of residence remain unaffected.

The Consumer must notify Vatly of their decision before the period expires by any unequivocal statement, including by email to legal@vatly.com, by post to Vatly B.V., Ericssonstraat 2, 5121 ML Rijen, The Netherlands, or through Vatly Buyer Support channels. Using a portal or the attached form is not mandatory. Keeping proof of dispatch is recommended.

A copy may be sent to billing@tweeksy.com to facilitate processing. Wazo forwards any requests it receives relating to a Vatly Transaction to Vatly without delay, without limiting the Customer’s rights.

Refunds are subject to the time limits and procedures in Section 29. Professional Customers do not benefit from the Consumer right of withdrawal, without prejudice to any specific mandatory protection that may apply to them.

31. Immediate access during the withdrawal period

Tweeksy is a digital service that may be activated after payment confirmation. To begin a paid service during the withdrawal period, the Consumer’s express request is collected before performance begins, together with the required information about its consequences and confirmation on a durable medium.

Merely accessing a Subscription, using it for the first time or consuming credits does not automatically remove the right of withdrawal. For a service, loss of that right requires, in particular, full performance and the consents and acknowledgements required by law.

Where a separate purchase is legally classified as digital content not supplied on a tangible medium, the specific conditions for loss of the right of withdrawal must be met: prior express consent to begin supply, acknowledgement of the loss of the right and the required confirmation on a durable medium. This classification does not automatically apply to every Tweeksy purchase.

Where the required information or consents are missing, no deduction or loss of the right of withdrawal may be asserted against the Consumer in breach of the law.

32. Effects of withdrawal on a subscription

In the event of a valid withdrawal, Vatly refunds the amounts legally due in accordance with Section 29.

If the Consumer expressly requested that performance begin during the withdrawal period and received the required statutory information, only an amount proportionate to the service actually supplied up to the withdrawal notification may remain payable under the conditions laid down by law. This amount is calculated on the basis of the total agreed price; if that price is excessive, the market value of the service is used as the reference.

For a Subscription providing continuous access over a defined period, the calculation is, in principle, proportionate to the time elapsed. A separate service may give rise to a separate deduction only if it was clearly agreed and priced and if the law permits it. Included credits and features used do not justify double charging or a flat-rate withdrawal penalty.

Wazo provides Vatly with the information necessary to process the request. The relevant paid access may end or revert to a free or limited plan. Withdrawal does not automatically delete the account or content; the arrangements for recovering and deleting them remain subject to the Customer’s legal rights.

33. Effects of withdrawal on AI Credit packs

Making a Pack immediately available during the withdrawal period is subject to the information and consent requirements in Section 31.

Consumption of all or part of a Pack does not, in itself, remove the statutory right of withdrawal. Depending on the legal classification of the purchase and the consents validly obtained, a deduction strictly proportionate to the services supplied may be applied where the law permits it. No deduction is made where the statutory conditions are not met.

In the event of a valid withdrawal, unused credits corresponding to the purchase are cancelled and Vatly processes the refund legally due in accordance with Section 29. Wazo provides the necessary information relating to activation and consumption of the Pack.

Rights relating to a lack of conformity or a technical incident remain unaffected by the right of withdrawal.

34. Effects of withdrawal on domain names

Domain operations are carried out with a registry or registrar. Where the Consumer requests their execution during the withdrawal period, the required information and consents are collected before they are launched, in accordance with Section 31.

The technical launch of an operation or the absence of a refund from the registrar does not automatically remove the Consumer’s statutory rights. For a fully performed service, loss of the right of withdrawal may be asserted only if all statutory conditions have been met, including the required prior consent and acknowledgement.

If an operation cannot be executed for a reason not attributable to the Customer, Wazo offers an alternative subject to the Customer’s agreement or arranges a refund of the amounts due for the operation not performed. For a Vatly Transaction, the refund is processed by Vatly in accordance with Section 29.

35. Domain names

Tweeksy may allow the Customer to purchase, connect, manage or renew domain names.

Domain name services may be provided with the involvement of specialized providers, including Openprovider.

When the domain is registered in the Customer's name, the Customer remains the registered holder (registrant) of the Domain.

The Customer is also the administrative contact for the domain.

Tweeksy may act only as technical intermediary, technical contact or registrar billing contact depending on the chosen configuration, without becoming the owner of the domain and without becoming the administrative contact of the domain.

The purchase, renewal or recovery of a domain may be subject to specific conditions, including those of the registry, registrar or domain service provider.

The Customer is responsible for providing accurate and up-to-date information for the registration and management of the domain.

36. Availability and registration of domains

The availability of a Domain name is never guaranteed before effective confirmation of its registration.

A Domain may appear available at a given time and no longer be available at the time of effective validation by the registry or registrar.

Tweeksy does not guarantee obtaining a Domain until registration has been confirmed by the competent provider.

If a Domain cannot be registered and the operation has not been executed, Wazo offers the Customer an alternative subject to their agreement or arranges a refund of the amount due for the operation not performed. For a Transaction processed through Vatly, any approved monetary refund is processed by Vatly.

37. Payment and renewal of domains

A Domain purchased or renewed through Tweeksy is registered or renewed only after Vatly or the applicable transaction provider confirms the corresponding payment.

Tweeksy does not launch or complete a Domain renewal if the applicable payment is not confirmed.

The Customer is responsible for maintaining a valid payment method and regularizing any non-payment before the Domain expiry date, using the payment-management method made available by Vatly where applicable.

In the absence of confirmed payment, the Domain may expire, be suspended, enter a redemption period, incur additional fees or be lost.

Wazo shall not be held liable for the loss of a Domain resulting from the absence of confirmed payment, inaccurate information or late action by the Customer, except where liability cannot legally be excluded.

38. Domain fees and non-refundability

Domain-related fees may include in particular:

registration fees;
renewal fees;
recovery fees;
restoration fees;
fees imposed by a registry, registrar or provider.

Fees for a Domain operation actually performed may be non-refundable under the terms communicated before the order, subject to Sections 29 to 34, the Customer’s mandatory rights and Vatly’s applicable commitments. Merely launching the operation is not sufficient to exclude those rights.

Certain fees may remain due even if the Customer does not use the Domain or decides no longer to associate it with a Tweeksy Website.

For a Transaction processed through Vatly, any approved monetary refund is processed by Vatly in accordance with Section 29.

39. Domain transfers

As of the effective date of these Terms of Sale, Tweeksy does not offer incoming transfers: a Domain registered with another provider cannot be transferred to Tweeksy.

The Customer may transfer a Domain registered through Tweeksy to another provider. The transfer or authorisation code, where required, is available in the Customer’s Tweeksy workspace. The Customer initiates the request with the receiving provider and supplies that code to them.

Outgoing transfers remain subject to the rules applicable to the Domain, registry and registrar, including identity checks and any lock periods. In the event of a problem, the Customer may contact domains@tweeksy.com.

Transferring the Domain does not transfer the Tweeksy Website, its content or its features to another platform and does not automatically cancel the Tweeksy Subscription. The Customer may cancel that Subscription in accordance with Section 27.

40. Third-party services

Tweeksy relies on third-party services to provide certain features.

These services may include in particular:

authorised resale, transaction and billing services;
hosting;
storage;
CDN;
emails;
artificial intelligence;
Domain names;
analytics activated by the Customer;
security;
technical operation.

Vatly's role for Transactions processed through Vatly is described in Sections 2, 12, 13, 14 and 29. Vatly acts as authorised reseller and Merchant of Record, not merely as a technical payment processor.

The Customer acknowledges that certain features may depend on third-party services.

Using a third-party service does not release Wazo from its own contractual or statutory obligations. The consequences of an incident are assessed according to its cause, the respective responsibilities and the reasonable preventive and recovery measures taken. This clause does not alter Vatly's obligations under the Vatly Buyer Terms or the rights available to the Customer under the Vatly Refund Policy.

41. Support

Tweeksy may provide Product-related support according to the procedures available in the interface, on the website or in the subscribed plan.

Support levels may vary depending on the plans.

Technical, functional and Product-related support may in particular be provided by Wazo at:

support@tweeksy.com

For order, payment, billing, cancellation or refund support relating to a Vatly Transaction, the Customer may also use Vatly Buyer Support.

Wazo uses its best efforts to respond to support requests within a reasonable time, without guaranteeing a specific response time unless a specific commitment is provided in a separate offer or contract.

42. Customer obligations

The Customer undertakes to:

provide accurate information;
keep their billing information up to date;
use a valid payment method;
comply with the Terms of Use;
comply with these Terms of Sale;
comply with the applicable specific terms;
review AI-generated content;
comply with the laws applicable to their activity;
not use Tweeksy for illegal, fraudulent or abusive activities;
pay the amounts due.

The Customer is responsible for the actions carried out by users invited into their Tweeksy workspace.

43. Liability and statutory guarantee of conformity

Each party is responsible for breaches attributable to it under applicable law. The Customer remains responsible for their content, settings and use of the service, without this releasing Wazo from responsibility for its own breaches.

The Consumer benefits from the statutory guarantee of conformity applicable to digital content and digital services. The service must meet the contractual specifications and statutory requirements, including in terms of functionality, continuity and security. Updates necessary to maintain conformity are provided for the legally required period.

In the event of a lack of conformity, the Consumer may seek the remedies provided by law, including bringing the service into conformity free of charge and, where the conditions are met, a price reduction or termination of the contract. Wazo handles the technical investigation and corrections relating to the Product; Vatly handles the seller’s obligations incumbent upon it for the Transaction. This allocation does not limit any statutory remedy the Consumer may have against the responsible party. Product support can be reached at support@tweeksy.com and billing assistance at billing@tweeksy.com.

For Professional Customers only, and to the extent permitted by law, Wazo does not compensate indirect losses such as loss of opportunity, customers or profits where these genuinely constitute indirect losses. No exclusion covers intentional misconduct, gross negligence or liability that cannot legally be excluded. Using a subcontractor or an AI error does not, in itself, constitute an exemption from liability.

Vatly’s liability is also governed by its Buyer Terms, without reducing the Customer’s mandatory rights.

44. Force majeure

A party is exempt from liability for delay or non-performance only to the extent that the event relied upon meets the conditions for force majeure under applicable law and actually prevents performance of the obligation concerned.

A hosting outage, cyberattack, strike or supplier failure does not automatically constitute force majeure. The affected party informs the other party and takes reasonable measures to limit the effects of the event and resume performance. Mandatory termination and refund rights remain applicable.

45. Changes to the Terms of Sale and development of the service

Wazo may propose changes motivated by a legal development, security requirements, technical adaptation, a change of provider or improvement of the service. A new version is dated and applies to new orders from its effective date. It does not retroactively alter acquired rights.

For ongoing contracts, significant changes are notified on a durable medium reasonably in advance, stating their content, reason and effective date. The Customer’s agreement is obtained where necessary. Price changes are governed by Section 11.

Beyond updates necessary to maintain conformity, a change to a digital service supplied to a Consumer over a period of time may be made only under the statutory conditions, for a valid reason provided for in the contract, at no additional cost and with clear information. If it negatively affects access or use to more than a minor extent, the Consumer is informed in advance on a durable medium and has a right to terminate free of charge within the statutory period, including 30 days from notification or the change, whichever is later, unless a statutory exception allows the service to be retained without the change and at no additional cost.

Vatly’s terms change in accordance with their own procedures and mandatory rules. Such changes do not remove rights already acquired for a Transaction.

46. Applicable contractual documents

These Terms of Sale may be supplemented by other documents, including:

Terms of Use;
Privacy Policy;
Cookie Policy;
Specific Terms for Domain Names;
Specific Terms for AI Credits;
Data Processing Agreement / DPA;
documents displayed at the time of order;
specific terms of a particular offer or contract;
for Transactions processed through Vatly, the Vatly Buyer Terms and Vatly Refund Policy.

For matters relating to access to, operation of and use of the Product, the most specific Wazo contractual document shall prevail for the matter it covers.

For matters relating to Vatly Transaction, including the purchase contract with Vatly, payment, taxes, Vatly-issued billing documents, cancellation routes and monetary refunds, the Vatly Buyer Terms and Vatly Refund Policy apply.

Nothing in the contractual documents limits mandatory consumer rights.

47. Applicable law and competent jurisdiction

These Terms of Sale and the Supplier Agreement between Wazo and the Customer are governed by Luxembourg law, unless a mandatory provision applicable to the Consumer provides otherwise.

The purchase Transaction between Vatly and the Customer is governed by the law and dispute provisions set out in the Vatly Buyer Terms.

In the event of a dispute relating to Wazo's supply or operation of Tweeksy, the Customer and Wazo shall first seek an amicable solution.

In the event of a payment, billing, cancellation or refund issue relating to a Vatly Transaction, the Customer may also contact Vatly Buyer Support, without this preliminary step restricting access to legal remedies.

Failing an amicable solution, the competent courts shall be determined in accordance with the applicable contractual document and mandatory legal rules.

Consumers retain all mandatory rights they benefit from under the applicable regulations.

48. Contact

For any question relating to these Terms of Sale, the Tweeksy service, Subscriptions or Product-related support, the Customer may contact Wazo at the following addresses:

Billing assistance: billing@tweeksy.com
General and technical support: support@tweeksy.com
Legal questions: legal@tweeksy.com
Domain-related questions: domains@tweeksy.com

For a Vatly Transaction, requests concerning payment, a Vatly-issued receipt or invoice, cancellation, a refund or an applicable withdrawal right may also be submitted through Vatly Buyer Support, through the support link provided in the receipt or billing page, or through the management link contained in Vatly's transaction emails.

Wazo may assist the Customer with identifying a Transaction, resolving a Product-related issue or understanding the applicable procedure, but Vatly remains the authorised reseller and Merchant of Record for Vatly Transaction.

Publisher and Product supplier address:

Wazo SRL

5, Ellerwee

8523 Beckerich

Luxembourg

Appendix — Model withdrawal form

This form may be used to exercise an applicable right of withdrawal. It is not mandatory: any unequivocal statement is sufficient. The notification must be sent before the applicable period expires.

To: Vatly B.V., Ericssonstraat 2, 5121 ML Rijen, The Netherlands.
Email: legal@vatly.com
Optional copy for Product assistance: billing@tweeksy.com, Wazo SRL, 5, Ellerwee, 8523 Beckerich, Luxembourg.

I hereby give notice that I withdraw from the contract relating to the following Product or service:

Product or service concerned:
Transaction or order reference, if available:
Order date:
Consumer name:
Consumer address:
Email address used for the order:
Date:
Consumer signature, only if notifying on paper:

Terms of Sale